Terms of Service

1. About ClearAccess Psychology

ClearAccess Psychology is a directory and referral service connecting clients seeking psychology services with psychologists offering gap-free services. ClearAccess is not a healthcare provider, does not employ psychologists, and does not provide clinical services.

Operated by Better Days Network Pty Ltd (ABN 44 696 149 210).

2. For Practitioners (Psychologists)

• You must hold current AHPRA registration, verified at signup and periodically re-verified.
• You self-certify your gap-free status for each scheme. We may request evidence of scheme registration.
• You must keep your profile information accurate and up to date.
• You must respond to client inquiries within a reasonable timeframe (5 business days).
• You are responsible for your own clinical services, billing, professional indemnity insurance, and professional obligations.
• ClearAccess reserves the right to introduce, modify, or discontinue fees, subscription tiers, or paid features at any time. Current pricing is published at /pricing.
• Practitioners will be notified in writing no less than 30 days before any fee change takes effect. During this notice period, you may downgrade to a free listing tier or remove your listing without penalty.
• Free listings are offered for a limited time. Once listed, your free tier is honoured indefinitely. ClearAccess may stop accepting new free listings at any time.

3. For Clients

• You use the platform at no cost. No fee will ever be charged to clients for searching or contacting practitioners.
• Search results are based on self-reported practitioner data. You should verify coverage directly with the practitioner before booking.
• ClearAccess is not responsible for the quality of clinical services received.
• You must not misuse the inquiry system (spam, harassment, fraudulent inquiries).

4. Limitation of Liability

ClearAccess Psychology is not liable for clinical outcomes, misrepresented gap-free status, missed appointments, or any damages arising from use of the platform. Practitioner information is self-reported; clients are urged to verify directly with practitioners.

5. Intellectual Property

ClearAccess Psychology owns the directory, website, and all associated intellectual property. Practitioners grant ClearAccess a license to display their profile content on the platform.

6. Termination

ClearAccess may remove listings for inaccurate information, non-responsiveness to client inquiries, or misuse of the platform. Practitioners may remove their listing at any time.

7. No Referral Fees

ClearAccess does not charge commissions or referral fees on client bookings. We earn through listing subscriptions only.

8. Governing Law

These terms are governed by the laws of Victoria, Australia.