Privacy Policy

Last updated: 25 June 2026

This website is operated by Better Days Network Pty Ltd (ACN 696 149 210, ABN 44 696 149 210) trading as Clear Access Psychology. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions about this policy, contact us at:

Better Days Network Pty Ltd
Email: info@clearaccesspsychology.com.au

We may collect the following kinds of personal information:

• Name, email address, and phone number — when you submit an inquiry to a psychologist through our site
• Postcode — to help find psychologists near you
• Scheme information — which funding scheme you are covered under (Medicare, DVA, NDIS, WorkCover, TAC)
• Message content — any information you choose to include in your inquiry message to a psychologist
• Usage data — pages visited, search filters used, and how you interact with the site

We do not collect sensitive health information beyond what you voluntarily include in your inquiry message.

We collect information when you:

• Submit an inquiry or referral request through our site
• Browse and search the site
• Contact us directly

We collect your information to:

• Connect you with a psychologist who matches your needs
• Facilitate your inquiry to the psychologist you select
• Improve our search and referral service
• Respond to your enquiries
• Comply with legal obligations

We share your inquiry information (name, email, phone, and message) only with the psychologist you select. We do not sell, rent, or trade your personal information to third parties.

We host all data on servers located in Sydney, Australia with Vultr (vultr.com). All data remains in Australia. We do not store or process data outside of Australia.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes encrypted data transmission (HTTPS) and access controls on our database.

We retain your personal information only for as long as necessary to provide our service or as required by law.

We keep inquiry information for up to 36 months from your last activity with us. After that period, we automatically de-identify it — permanently removing your name, email address, phone number, and message — while keeping anonymised records (such as the postcode area and which scheme was selected) for service analytics. De-identified records can no longer be linked back to you.

You can also ask us to de-identify your information sooner — see "Accessing, correcting, and erasing your information" below.

You have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct any information that is inaccurate, incomplete, or out of date
• Erasure — request that we de-identify your information, removing your name, email, phone number, and message. (We are not always able to delete information we are required by law to keep.)

To make a request, contact us at info@clearaccesspsychology.com.au. We will verify your identity and respond within a reasonable period, normally within 30 days. These requests are free of charge.

You can also stop receiving emails from us at any time using the unsubscribe link in any email we send.

If you believe we have breached the Australian Privacy Principles, you can complain in writing to:

Better Days Network Pty Ltd
Email: info@clearaccesspsychology.com.au

We will acknowledge your complaint within 7 days and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

This website uses minimal cookies for essential functionality. We do not use tracking cookies for advertising or marketing. We may collect anonymised usage data to improve the site.

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date.

This privacy policy is governed by the laws of Victoria, Australia.